Resilience Coaching Program – Terms & Conditions

Build Life House Group Ltd

This Coaching Agreement outlines the responsibilities, expectations, and boundaries of the coaching relationship between the client ("you") and Build Life House Group Ltd ("we", "our", or "the coach"). By engaging in the Resilience Coaching Program, you acknowledge and agree to the following terms.

1. Purpose of Coaching
Our Resilience Coaching Program is a non-clinical, prevention-based personal development service designed to help men:

• Build self-awareness, discipline, and resilience

• Strengthen their mindset, energy, and purpose

• Navigate life proactively before crisis occurs
   

This is not a medical or therapeutic service. Coaching is not a substitute for professional mental health support, counseling, or psychiatric care.

2. Scope of Services
Depending on the package you select (Foundations, Build a Bungalow, or Build a House), your coaching may include:

• A personal assessment and goal-setting session

• 4 to 20 coaching sessions (45 minutes each)

• Tools and exercises to support growth between sessions

• Guidance on building a support network and healthy mental habits
   

All sessions are conducted online via a secure platform.

3. Coaching Relationship

• The coaching relationship is collaborative, goal-oriented, and non-judgmental.

• Your coach will act as a guide and support, not as a therapist or medical professional.

• You remain fully responsible for your own wellbeing, decisions, and actions throughout the process.
   

4. Confidentiality
We respect your privacy. All personal information shared during sessions will be treated as confidential, except where:

• Disclosure is required by law (e.g. risk of harm to self or others)

• You give written permission to share information

• We refer you to appropriate medical professionals with your consent
   

All data is stored securely and handled according to our [Privacy Policy].

5. Booking & Cancellations

• Sessions must be booked in advance via our scheduling system.

• Cancellations require 24 hours' notice. Missed or late-cancelled sessions may be counted as used.

• You are responsible for showing up on time and fully present for each session.
   

6. Fees & Payment
Payment must be made in full prior to the first session unless otherwise agreed in writing. Prices are as stated on the Build Life House website or as quoted directly by the coach.

Refunds are not available once coaching has commenced, except in cases of genuine emergency or where agreed at our discretion.

7. Referrals & Medical Support
If at any point your coach believes your needs are beyond the scope of coaching, we may recommend you seek support from a GP, therapist, or crisis service.
 
Coaching is for men who are currently mentally well but want to become stronger, more grounded, and more prepared for life’s challenges.

8. Ending the Coaching Relationship
Either party may end the coaching relationship at any time, with notice. We may terminate the agreement if coaching is no longer appropriate or if there is a breach of respect, honesty, or commitment.

Unused sessions will be reviewed for refund or transfer at our discretion.

9. Liability
You agree that you are responsible for your own mental, emotional, and physical wellbeing. Build Life House Group Ltd accepts no liability for your actions, decisions, or outcomes arising from coaching sessions.

10. Agreement
By participating in the Resilience Coaching Program, you confirm that:

• You understand the nature and limits of coaching

• You accept the terms set out in this agreement

• You take full responsibility for your personal development journey